What is your return policy?
- Please note: We only accept returns from items purchased from excelblades.com. If you purchased our products elsewhere, you must bring your receipt and the product to the original store you purchased from.
- Excel Blades will gladly accept returns of product/s purchased from www.excelblades.com within 30 days of purchase.
- To qualify for a return or exchange, you must email firstname.lastname@example.org within 14 days of receiving the order. Please include the word REFUND in the subject line. At Excel Blades we value our clients’ satisfaction and provide a quality product. In order for us to continue and maintain a high level of customer service coupled with exquisite products we ask that you please include the reason for return as well as the original order number in your email.
- All item/s must be in their original and respective packaging.
- Emptied or refilled item/s will not qualify for any refund or exchange.
- Please mail qualifying item/s to: Excel Blades Corp. 481 Getty Ave, Paterson, NJ 07503
- *Note: Excel Blades is not responsible for any shipping fees, including return shipping fees. Excel Blades is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services.
- Once the item/s for return are received and reviewed, you will be emailed. We will issue you a refund for the amount of the purchase excluding shipping.
What is your return policy for products purchased in store?
We do not accept returns from in store purchases. You must return these products to the location you purchased from.
Do you offer wholesale pricing?
Yes, we do! Please click the wholesale tab on our Homepage for more information on how you can become a wholesale customer.
Will I get an order confirmation?
When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order.
How will my order be shipped?
All shipping is currently being handled through the Fedex. Please note the cost of shipping will depend on the shipping location and the weight of the order.
How do I know my order has been shipped and how can I track my order?
Please allow 1-2 business days for processing. Once your order is being processed, you will be sent an additional e-mail confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.
Are Excel Blades products sold in any other retailers?
Yes, please see our "Store locator" tab for a list of authorized retailers.
Why Register for a Excelblades.com Account?
- speedy checkouts
- track orders & shipments
- restock from your order history
- join our rewards program for shipping perks, exclusive access to new arrivals/offers/promos, Excel Blades news, & secret sales!
- get first access to promos, offers & new products with Excel news
Is shopping on excelblades.com secure?
We understand how important security is to you. When you place an order on excelblades.com, we encode your information using Secure Socket Layer (SSL) encryption technology (you'll see the shopping cart switch from http to https). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. Please contact us with any questions.
If you have any further questions or concerns, please email email@example.com
Please provide full name and order # if applicable.
I emailed your custom service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after product launches and/or Holidays.