Refund policy
Return and Refund Policy
Thank you for shopping at Excel Blades. Our return and refund policy is designed to ensure a smooth and easy experience. Please review the guidelines below for information on the terms, processes, and timeframes for returns, refunds, and exchanges.
We only accept returns from items purchased from excelblades.com. If you purchased our products from other vendors and marketplaces, you must bring your receipt and the product to the original store you purchased from.
Overview of the Policy
• Return period: 30 days from the date of purchase
• Return shipping cost: Customers are responsible for return
shipping, and the fee is $ 5.99
• Refund processing time: 14 business days from receipt of the
returned item
Order cancellation
Once an order is placed, it cannot be canceled.
Return conditions
Return Period: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition,
with all tags and in their original packaging.
Receipt or Proof of Purchase: Required for all returns.
Return instructions
• Contact Customer Service: Send an email to info@excelblades.com with your order number, reason for return and any pictures if applicable.
• Receive Return Authorization: Our team will review your request and provide you with a return authorization with detailed instructions.
• Pack the Goods: Carefully pack the goods, ensuring that all labels and original packaging are included. Attach the Return Authorization Form.
• Shipping: Use a reliable shipping service with tracking.
Refund Policy
Refund Approval: Once we have received and inspected your returned item, we will notify you of the approval within 14 business days.
Confirmation: You will receive a confirmation email once the refund has been processed.
Exchange policy
We offer exchanges for faulty items. Please contact us within 14 days of receiving the order and we will cover the return shipping cost for eligible exchanges. If the wrong size was ordered, please follow the returns procedure and then place a new order for the correct size.
All items must be in their original packaging. Emptied or refilled item/s will not qualify for any refund or exchange.
Processing times
• Return Period: Returns must be initiated and shipped within 30
days of receipt of the item.
• Refund: Refunds will be processed to the original payment
method within 10 business days of inspection.
Return address
481 Getty Ave, Paterson, NJ 07503, USA
Restocking Fee
Please note that a 15% restocking fee applies for B2B wholesalers and partner distributors.
Contact Us
Excel Blades
+1 (973) 278-4000
info@excelblades.com
481 Getty Ave, Paterson, NJ 07503, USA
Monday through Friday 8 AM to 4 PM